What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving e-mails for my survey

    Asked by bclair on July 15, 2016 at 01:54 PM

    I am not on the bounce list and I added my e-mail to be a receiver of it.

    Also Can I get your log data for the e-mails being sent to my e-mail. 

    Page URL:
    http://www.ultimatedefensivedriving.us/take-our-survey/

    survey E-mails receiving for
  • Profile Image
    JotForm Support

    Answered by Kiran on July 15, 2016 at 03:03 PM

    I see that your account is listed in our bounce list and so the emails are not being delivered to this email address. I have now removed it from the bouonce list and you should be receiving the notification emails wtohout any issue.

    We also request you go through the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issue

    You may check the email history log of your account by following the guide below: 

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Hope this information helps! Please get back to us if the issue still persists. We will be happy to help.