What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I not getting any more email notifications when my forms are filled out?

    Asked by nadiabeelvac on July 15, 2016 at 03:04 PM

    hi, i am not getting notified by email of forms filled out anytmore, i used to get them at info@torontoartcrawl.com. can you tell me how to fix asap, as i am delayed in returning peoples applications. Thank you

    email notifications email filled not getting notified href mailto
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    JotForm Support

    Answered by KadeJM on July 15, 2016 at 05:20 PM

    I found the reason you stopped receiving your email notifications is because your email address ended up in our bouncelist.

    I have removed it for you and the emails should start to flow through again for you.

    You can see the reason for this below:

    Result: info@txxxxxxxxrtxxwl.xxx is IN the bounce list

    Reason(s) : smtp; 552 5.2.0 7cAz1t0044e8ogw01 - 7cAz1t0044e8ogw01cAzqS

     

    If for some reason this happens again you can use our email tool to check and remove yourself from our bouncelist if needed.

    Also, please refer to these guides below for additional help:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues