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    Coupon code not working

    Asked by fmha on July 15, 2016 at 07:19 PM

    I have some coupon codes in my form and whenever I try to use them, the little wheel just sits and spins and it never applies the code. What am I doing wrong?



    Even if I don't use the coupon code, when I hit SUBMIT it just sits there thinking and thinking...



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    JotForm Support

    Answered by jonathan on July 15, 2016 at 11:07 PM

    Hi Tami,

    I test submitted your form  https://www.jotform.us/form/61795731298166 and it was successful.


    I think the issue could be related also to the Re-captcha field you have added on your form.

    Since your form is long also, it could take time for the user to reach the re-captcha before submission and it must have timed out. The re-captcha needs to be refresh before submission to be sure it will have the updated captcha challenge value.

    Maybe you can just remove the re-captcha field on the form.

    Hope this help. Let us know if issue persist.