What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Coupon code not workingAsked by fmha on July 15, 2016 at 07:19 PM
I have some coupon codes in my form and whenever I try to use them, the little wheel just sits and spins and it never applies the code. What am I doing wrong?
Even if I don't use the coupon code, when I hit SUBMIT it just sits there thinking and thinking...
I test submitted your form https://www.jotform.us/form/61795731298166 and it was successful.
I think the issue could be related also to the Re-captcha field you have added on your form.
Since your form is long also, it could take time for the user to reach the re-captcha before submission and it must have timed out. The re-captcha needs to be refresh before submission to be sure it will have the updated captcha challenge value.
Maybe you can just remove the re-captcha field on the form.
Hope this help. Let us know if issue persist.