What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why notifications are not coming through?

    Asked by plumtucker on July 15, 2016 at 07:37 PM

    I'm not getting notified when someone uses this form: https://www.jotform.com//?formID=31974361981867

    -Mike

    Page URL:
    http://slicingpie.com/contact/

    through not coming through JotForm www not getting notified href
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    JotForm Support

    Answered by Kiran on July 15, 2016 at 11:30 PM

    I see that your email address is in our bounce list and so the emails are not delivered to this email address. I have now removed it from the bounce list and you should be receiving emails without any issue.

    We also request you go through the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issue

    Please get back to us if the issue still persists. We will be happy to help.

  • Profile Image

    Answered by plumtucker on July 16, 2016 at 01:45 AM
    Why would I be on your bounce list?
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on July 16, 2016 at 06:31 AM

    There are numerous reasons why the email address can end in our Bounce list, it can be that it is reported by spam, or blocked by your domain since it was not whitelisted etc. If you check the thread my colleague provided: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Also, you could ask your domain to Whitelist our IP addresses, that will help to avoid bouncing issues as well.

    If you have further questions please let us know.

    Thank you!