What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is Stripe integration not working?

    Asked by TCBG on July 16, 2016 at 11:39 AM

    I am developing a form to sell some products. I added a Stripe payment section, however I cannot connect to Stripe through my form. I run the wizard and it shows me logged into Stripe, but I get a "failed" message when I try to connect. I am a regular Stripe customer and use it on other web forms.

    web forms message section and
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    JotForm Support

    Answered by Nik_C on July 16, 2016 at 03:17 PM

    Please try emptying your browser's cache and then try to reintegrate. 

    Let us know if this has resolved the issue.