What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Optimizing my JotForm for mobile

    Asked by healyj814 on July 16, 2016 at 02:36 PM

    I recently created a jot form as a popup on my website's homepage.  The problem I'm running into is how to optimize your form for mobile devices.  On my iPhone, only a portion of your form shows up (essentially the middle of the form), and it's impossible to close it so that a visitor to my website on a smart phone can actually see my website.  Can you please tell me, or send instruction for my website programmer, on how to shrink the size of your form on mobile devices, or just deactivate it on mobile devices?  Please help ASAP....many of my target customers will be viewing my website when I do a Webinar on Tuesday, 7/19.  Thank you!!!

    Page URL:
    www.healyco.com

    mobile pop-up
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    JotForm Support

    Answered by jonathan on July 16, 2016 at 05:23 PM

    Please remove also the unecessary CSS code on your form https://www.jotform.us/form/61795974131161 and then add the Mobile responsive widget to it as well. Then, re-embed the form on your website.

    Here is the screencast video for guidance. 

     

    Let us know if this did not resolve the issue.