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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We've had complains about characters such as apostrophe turned unto a hash in the form

    Asked by Zak Henderson on July 16, 2016 at 03:14 PM

    We've had complains (resulting in double submissions) from users that say they've experienced errors with characters. Two have said when ever they've used an apostrophe it turned unto a hash, making them feel they had made a mistake.
    form characters
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    JotForm Support

    Answered by Welvin on July 16, 2016 at 03:26 PM

    Well, I checked your form submissions and I can't find a single hash there. Is this happening in all fields or just the textarea or? I can't seem to find a similar report in the forum, but I think this is because of their keyboard language. I tried it with my form and I can't replicate it. 

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    Answered by Zak Henderson on July 17, 2016 at 01:28 PM

    Thanks for checking this Welvin, I've not experienced it myself but users have reported the issue. Is there a way for us to test this in different user conditions?

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    JotForm Support

    Answered by jonathan on July 17, 2016 at 04:49 PM

    As Welvin had already mentioned, there's possibility also the user was using a different language keyboard. Some key characters do appear differently on different languages.

    Another possible difference is the browser being used. If the browser have different language settings and encoding setting, it is possible the character will appear differently as well.

    Perhaps you can ask for more information from the user that reported the issue.

    Let us know if issue persist.