What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I upgrade only for some months, then downgrade my account?

    Asked by milesbcohen on July 17, 2016 at 01:04 AM
    2. Assuming not, I will upgrade my account. However, my business is VERY seasonal -- June, July, August, September. During other months I will only receive a handful of inquiries. Can I upgrade for a few months, and then cancel, returning to a free plan, then upgrade again next June?
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    JotForm Support

    Answered by Kevin_G on July 17, 2016 at 01:10 AM

    Yes, if you purchase a monthly subscription you're free to downgrade anytime, in case that you have any inconvenient while downgrading your account, you may contact us and we will be glad to assist you. 

    I would like to let you know that, if for example, you upgrade and receive a great amount of submissions and then decide to downgrade back to free, then the oldest submissions will be deleted and only the newest 500 submissions will keep saved in your account. 

    To avoid losing data you may download all your info at the same time, uploaded files, submissions and even your forms as HTML files.

    Here is the guide that will help you with that: How-to-export-all-of-your-data-at-once

    While you're a free account and reach this limit, you will be notified, if you do not want to download your data and want to keep data in JotForm, then you will be able to upgrade to the storage plan which will allow you to store your data, no matter the amount of submissions they are.

    Hope this information helps.