What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The Black Board theme won't load properly.

    Asked by lyricolorado on July 17, 2016 at 11:17 AM

    When I try and apply the Black Board theme (which is perfect, since my program goes in schools), the font changes, but not the background.  And super weird, the navigation buttons (like save, go back, settings) are all a rectangle shape with odd markings inside.  I'm only having this issue with the black board theme, the other ones work fine. 

    apply theme themes blackboard theme
  • Profile Image
    JotForm Support

    Answered by Mike_G on July 17, 2016 at 01:58 PM

    We would like to apologize for any inconvenience, I was able to reproduce the issue you're having and that's why I asked one of my colleagues to have the theme fixed. I just tested it and it is already working fine. Can you, please, try it on your end and let us know if you will still have any issues? 

    Thank you.

  • Profile Image

    Answered by lyricolorado on July 17, 2016 at 02:45 PM
    almost, but not quite fixed.

    when i go to themes, it shows up properly. however, when i go to edit the form in builder the background does not show up, and when i go to preview, it does not show up. also, the little button images still look like rectangles. not that big of a deal, just weird.


    Law Office of Jessica Eve Jones, LLC
    955 Bannock Street
    Suite 200
    Denver, CO 80204
    phone: 303-502-9663
    fax: 303-502-9665

    CONFIDENTIALITY NOTICE - This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and contains confidential and privileged information protected by the Electronic Communications Privacy Act, 18 U.S.C. Section 2510 et seq. If you are not a named addressee, you are not authorized to read, print, retain, copy or disseminate this communication or any part of it. If you have received this communication in error, please notify the Law Office of Jessica Eve Jones, LLC immediately by calling (303) 502-9663 and please destroy and discard any paper or electronic copies of this communication.


    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on July 17, 2016 at 04:48 PM

    I have cloned the form that I assume you would like the Blackboard theme to be applied and see what you mean. However, I was able to fix it by removing the theme first and adding it back again.

    Here's the clone version of your form: https://form.jotform.com/61986105135961

    With regards to your other concern, can you let us know which little button images are you referring to, please? 

    We will wait for your response. Thank you.

  • Profile Image

    Answered by lyricolorado on July 17, 2016 at 06:45 PM
    great, thanks so much!

    i'm not sure how to describe the other issue. all the icon buttons in the designer, like settings, save, back, expand-all are a rectangle shape with little markings inside.



    Law Office of Jessica Eve Jones, LLC
    955 Bannock Street
    Suite 200
    Denver, CO 80204
    phone: 303-502-9663
    fax: 303-502-9665

    CONFIDENTIALITY NOTICE - This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and contains confidential and privileged information protected by the Electronic Communications Privacy Act, 18 U.S.C. Section 2510 et seq. If you are not a named addressee, you are not authorized to read, print, retain, copy or disseminate this communication or any part of it. If you have received this communication in error, please notify the Law Office of Jessica Eve Jones, LLC immediately by calling (303) 502-9663 and please destroy and discard any paper or electronic copies of this communication.


    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on July 17, 2016 at 08:05 PM

    You're welcome, I'm glad that it is already fixed on your end as well. With regards to your other concern about the buttons in the Designer page, I have moved it to a new thread considering it is a different topic. 

    You can click this link to go to that thread.

    Thank you.