Form notifications has stopped coming to my email

  • carmen01
    Asked on July 17, 2016 at 11:21 AM

    Once a user completed the form, it would come to my gmail. It hasnt been coming to my email. Is there something wrong?

  • Jan
    Replied on July 17, 2016 at 2:11 PM

    Your email address is in the bounce list which is why you're having trouble receiving the notifications.Form notifications has stopped coming to my email Image 1 Screenshot 20

    I have removed it from the list now. New notifications should come to your inbox now.

    I checked your form and I can see that the notification is configured correctly. Please try whitelisting our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    You might want to check these 2 guides:
    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope that helps. Thank you.