What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form notifications has stopped coming to my email

    Asked by carmen01 on July 17, 2016 at 11:21 AM

    Once a user completed the form, it would come to my gmail. It hasnt been coming to my email. Is there something wrong?

    email completed form stopped coming email notifications notifications
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    JotForm Support

    Answered by Jan on July 17, 2016 at 02:11 PM

    Your email address is in the bounce list which is why you're having trouble receiving the notifications.

    I have removed it from the list now. New notifications should come to your inbox now.

    I checked your form and I can see that the notification is configured correctly. Please try whitelisting our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    You might want to check these 2 guides:
    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope that helps. Thank you.