What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Inquiry concerning PayPal payment processing

    Asked by dezignsbybob on July 17, 2016 at 11:00 PM

    First of all, let me say how impressed I am with your product. It’s VERY slick and pretty straight forward to use.

    I’m developing a website for my wife. Part of her business is to teach classes and sell products that she makes. She’s also looking into using online survey forms, which it looks like your system supports quite nicely.

    She’s also looking into setting up a PayPal account, though it’s a few weeks down the road. I was looking at your Pricing page. At this time at least I can’t imagine her needing more than 1,000 submissions so the $19/month price would be fine.

    Would I be assuming correctly that once she has a PayPal account that we could use your system to actually process transactions for the various activities she does. I’m would think that PayPal would do that too but your system looks like it would be much more intuitive to use--and do everything we are looking to do.

    Please reply back to bobrestorex37j1@gmail.com.

    Thanks

    Submissions survey product thanks
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 18, 2016 at 03:44 AM

    Hello dezignsbybob,

    Would I be assuming correctly that once she has a PayPal account that we could use your system to actually process transactions for the various activities she does. 

    Yes absolutely. Your understanding is correct. You can add PayPal payment question in your form and it will actually process the payment. You may like to take a look at the following guides which should help you:

    https://www.jotform.com/help/50-PayPal-Forms

    https://www.jotform.com/help/225-How-to-Add-Options-to-Payment-Forms

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by dezignsbybob on July 18, 2016 at 09:45 AM
    I'll definitely check those links out.
    That sounds like a plan. We'll get back to you. One question: Do you charge
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on July 18, 2016 at 11:53 AM

    It seems that your post is incomplete. 

    If you are asking if we charge you for every payment submission, the answer is NO. All payments are processed by the payment processor. We capture all the information and send it to the payment processor. However, please take note that for Free plan, you only have 10 payment submissions.

    Please get back to us if this is not what you are asking. Thank you.

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    Answered by dezignsbybob on July 19, 2016 at 12:45 PM
    Sorry, apparently I didn't make myself clear. Transaction charges are
    another issue my question was about the $19.00 to use your system to create
    forms. Once Emmale has a PayPal account we'll be setting up an account with
    you. The question is: do you pay the $19 a month each month or $228 for the
    year, for 12 months of pre-paid access?
    Sorry for the confusion.
    Of including 10 payment submissions for free, that's amazing. I wasn't even
    thinking about that. Emmale would use that quota VERY quickly. When she
    gets her ducks in the row, there's no problem signing up for your service.
    I just need to know if it's a once a month or or once a year or whatever.
    al.judycki
    ...
  • Profile Image
    JotForm Support

    Answered by david on July 19, 2016 at 01:33 PM

    We offer discounted rates for all yearly and 2 year subscriptions.  Full pricing details can be found in our pricing page:

    https://secure.jotform.com/pricing

    Clicking on any subscription will show further pricing options. 

    PayPal has their own processing fees but we do not charge any processing fees in addition to theirs.