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  • Profile Image

    User the form's email fields as the sender email?

    Asked by asparatu on July 18, 2016 at 12:39 AM

    I have setup to use the Reply-to Email set to email and it does not put the person email address. I have the name and it works fine, but the reply-to Email is the my sent email all the time. how can change that?

    Thank you

    shane

    Screenshot
    reply-to email Return use
  • Profile Image
    JotForm Support

    Answered by beril on July 18, 2016 at 05:48 AM

    First of all, thank you for providing the screenshot. I see that you're trying to change the Reply-to Email of your notification. When you create a notification,you'll be able to get email notifications whenever a response comes to your web form. If you want an instant, pre-written reply or you want the submitters to get a copy of the data submitted they have submitted to your form, you need to create an autoresponder. Please check the guide below for more information:

    https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by asparatu on July 18, 2016 at 09:48 AM

    I see what you are talking about, but wanted to change the from address.. I see the reply-to email is correct.. you can see from the test email that was done. it shows the To email as the From Email and i want that to be the real person sending it. This goes to google groups account and it groups all the email base address not name in the google group.

    I set it correctly from the beginning, but i was wrong about the property i was talking about..

    Thank you

    Shane

  • Profile Image
    JotForm Support

    Answered by Charlie on July 18, 2016 at 12:05 PM

    The "From Email" is actually the sender. By default, JotForm sends the email addresses (noreply@jotform.com or noreply@formresponse.com)  using our own mail server.

    This is the one under the "Advance" tab:

     

    You can set your own email address as the sender, there are two ways:

    You can setup using your email address' SMTP details: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Or you can use the verification code: https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert 

     

    I see you already have affiliates@harbormill.com as the "from email" which is the sender.

     

    Now if what you would like to do is receive the email alerts showing that it was FROM the SENDER's email address, then it is not possible. 

    There was a previous feature where Mandrill allows this, here's a guide about it: https://www.jotform.com/help/240-Set-Email-Field-as-the-Sender-Email-Address-for-Notification-Email-with-Mandrill. HOWEVER, Mandrill and MailChimp made a lot of major changes and this is not anymore possible if the senders are in different domain emails (I believe).

    Personally speaking, this kind of setup will prompt email provider's security, thinking that an email is being used for spamming. Example, I have filled out your form and my email address is charlie@mycompany.com. Now if you can setup an email alert wherein I am the sender even though I did not actually send an email, then that email alert can be detected by the recipient email provider's security as suspicious, which may lead to blocking of the source. 

    One example is Yahoo. As mentioned in the guide, if your user's email domain is @yahoo.com, and that's the address he/she inputted in the email field, then the email will fail because Yahoo will not allow the email address to claim as a sender. 

    You can try the Mandrill setup on the guide I have shared and test if it works you have expected.