What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are some forms are not appearing on the website?

    Asked by PeterCharleston on July 18, 2016 at 01:34 AM

    I am using the same contact form for different pages on my wordpress website, and some pages have two of the same forms, but some do not appear when I add the embed code, please help

     

    Page URL:
    www.petercharleston.com/career-counselling/

    contact form different same and
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    JotForm Support

    Answered by Chriistian on July 18, 2016 at 05:28 AM

    I checked some of the pages on your site and I can confirm that the form is not displaying correctly.

    http://petercharleston.com/coaching/

    I see that you are currently using the script embed to embed the forms in your wordpress site. Can you please try using the Embed Form Plugin instead? Here's a guide that may help: Embed JotForm in Wordpress using the Embed Form Plugin

    If the issue persists, please let us know.

  • Profile Image

    Answered by PeterCharleston on July 18, 2016 at 08:45 PM

    ok thanks for that advice, I have added the plugin, installed it, I just
    can't see where I link my jot form account with my website? I click on
    the jot form icon on wordpress page to edit and it does not show my
    forms,
    thank you
    peter charleston
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 18, 2016 at 10:16 PM

    If you are logged in to your jotform account, the forms should appear when you click on the pencil icon. Otherwise, you will be asked to sign in to your jotform account in the popup window.

    (gif taken from video guide)

    If you are still unable to see the form, please try clearing your browser cache and refreshing the browser. If the issue persists, please let us know.

  • Profile Image

    Answered by PeterCharleston on July 20, 2016 at 01:45 AM

    Hello, thanks for the advice. I have used the plugin, but that too is
    not creating the form on the page. I will keep trying, uniess you have
    other suggestions?
    peter Charleston
    ...
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    JotForm Support

    Answered by Chriistian on July 20, 2016 at 02:58 AM

    I checked the Coaching page again and I noticed that there is an extra 0 character within the script code.

    I cannot confirm if this is the cause of the form not appearing in the page, but will you be able to edit the script code again and remove the 0 at the end in your coaching page? http://petercharleston.com/coaching/ 

    If the form still does not appear after the extra character has been removed, then you may try using this alternative plugin called Jotform oEmbed. Here's the link: https://wordpress.org/plugins/jotform-oembed/installation/.

    There's also the iFrame embed code which you can try, simply follow the link here: Getting the form iFrame code.

    Please let us know how it goes.
    Regards.

  • Profile Image

    Answered by PeterCharleston on July 20, 2016 at 11:45 PM

    Thank you very much, removing the 0 worked, however I can't seem to get
    two forms onto the one page. I will keep trying, but thanks for your
    help
    peter
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 20, 2016 at 11:56 PM

    I am glad to know that the solution worked. You can try and embed two forms onto one page using the iFrame embed code. Please let us know if you need further assistance. Regards.