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  • Profile Image

    Giving error message "There are errors on the form. Please fix them before continuing"

    Asked by kelley_denz on July 18, 2016 at 07:30 AM

    Hi

    When submitting for getting the error as "There are errors on the form. Please fix them before continuing."

     

    Jotform URL: - https://form.jotform.me/61724763717462

    After searching a lot, I use <iframe > for form in my page but still giving issue. Kindly check and let me know why it is.

     

    Regards

    Page URL:
    http://vidabizcloud.com/test/kelley-denz/test/request-a-quote/

    Screenshot
  • Profile Image
    JotForm Support

    Answered by beril on July 18, 2016 at 09:54 AM

    I've cloned and tested your form I am not able to reproduce the same issue that you’re having. I am able to submit your form without any issues.

    The error message is related to require fields. You need to fill whole required fields before submitting the form. We would appreciate it if you could also test it on your side and let us know the result

  • Profile Image

    Answered by kelley_denz on July 19, 2016 at 03:30 AM

    Hi

    I check by filling all the required and as well non required fields but issue is still here. 

     

    Kindly check.

     

    Thanks and Regards

  • Profile Image
    JotForm Support

    Answered by beril on July 19, 2016 at 04:59 AM

    Thank you for providing the screenshot of your issue. It might be related to your website. To assist better, can I test your form on your website?

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    Answered by kelley_denz on July 19, 2016 at 08:41 AM

    I provided the screenshot of https://form.jotform.me/61724763717462, not my site. This issue is on https://form.jotform.me/61724763717462 as well on website. Yes you can test.

     

    Regards

  • Profile Image
    JotForm Support

    Answered by beril on July 19, 2016 at 09:17 AM

    Now ,I am able to encounter the same error on my side. Even if I filled all required fields I am getting the error message. I've also checked your source code while filling your cloned form. I am getting the error message as you see below:

    I will check your form deeper. When I find the cause of your issue I will get back to you as soon as possible.

     

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    JotForm Support

    Answered by beril on July 19, 2016 at 10:10 AM

    Hi kelley_denz,

    Finally, I found the issue. It is so strange but you've duplicated textbox field on your form which is not visible.=) When I've checked your form there is only one field which is Tell us a little about your pets. Pet’s Names (ex. Joe, Rosa and Dr. Watson). However, if I open manage multiple field option from properties of the field, I see that there is another Tell us a little about your pets. Pet’s Names (ex. Joe, Rosa and Dr. Watson) field which is required. It is weird because I am not able to see that field when I open your form on my side. 

    To solve that issue, I've deleted one of them as you see below:

    At that situation, it will work properly on my side. Here is how it works:

     

    We would appreciate it if you could also test it on your side and let us know the result. We will wait for your response.

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    Answered by kelley_denz on July 20, 2016 at 02:17 AM

    Yes Baril, I did one field unrequire and it  is working fine now.

     

    Thank you very-2 for your kind support.

     

    Regards

  • Profile Image
    JotForm Support

    Answered by beril on July 20, 2016 at 03:25 AM

    You're kindly, welcome. =) Thank you for letting us now and we are glad to hear that, everything is fine now. Feel free to contact us anytime. We will be happy to assist you.