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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I link, after submission, back to my site

    Asked by mjlamers on November 10, 2010 at 03:55 PM

    I have made 2 forms with jotform and pasted the HTML code into my iWeb site. It worked perfectly where the site was viewed locally from my computer and after remittance I was redirected to the URL /users/maartenlamers/sites/site/startpage.html. Then I published the site to my own domain (latavernedemontbrun.fr - hosted by mobileme -web.me.com). Now the emails are still sent to my mailadress, but after submittance I get a message on my browser: 

    Not Found

    The requested URL /users/maartenlamers/sites/site/startpage.html was not found on this server.

    Please advise me what may be going wrong and how to fix it.

  • Profile Image
    JotForm Founder

    Answered by aytekin on November 11, 2010 at 02:44 AM

    1. Click on "Setup and Share" tab on the form builder toolbar
    2. Click on "Thank You"
    3. Select "Custom URL" option and enter a full URL of the Thank You Page.

    It should start with "http://". You currently have a path:

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    Answered by mjlamers on November 11, 2010 at 06:54 AM

    Thank you for your reply... nevertheless, I had already tried that multiple times.... but it doesn't seem to work. If it is true that my thankyou page link shows as you indicate, then regardless of what I put there it doesn't get registered and or taken into the HTML code. If I look at the Thank You Page Wizard, the Custum URL is checked and it reads : http://www.latavernedemontbrun.fr/latavernedemontbrun.fr/startpage.html

    I don't know why, but somehow this is not taken over by your servers and not changed into the HTML code.


    Please advise.... it is urgent.

  • Profile Image
    JotForm Founder

    Answered by aytekin on November 11, 2010 at 07:44 AM

    You also have an incorrect condition:


    1. When you enter a URL, it must always start with "http://".

    2. You must never add a "locahost" URL, because it will only work for you. It will only work on your computer. It will not work for your users.

    3. Always, always, open the URL on the browser, make sure it works and the copy it from the browser URL. Never type a URL and expect it to work!


  • Profile Image
    JotForm Founder

    Answered by aytekin on November 11, 2010 at 07:46 AM

    Fixed all of the URL on your forms.