What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
This seems to be a duplicate thread and there's not much details here to fully understand your concern. However, I see that the other thread you have opened on this link https://www.jotform.com/answers/884949, has a better explanation of your question. Please refer to that link instead. My colleague is already assigned on it and you should receive a reply there shortly.