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gadgetjunkieAsked on July 18, 2016 at 10:33 AM
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David JotForm Support ManagerReplied on July 18, 2016 at 12:25 PM
What is the form you are referring to? I checked the recipients for this form: http://www.jotformpro.com/form/21643555740958, and none of them are in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Please check your spam folder. Also you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.
Here are our domain names:
- us-sub1.jotservers.com
- us-sub2.jotservers.com
- aws-sub1.jotservers.com
- aws-sub2.jotservers.com
- us-app2.jotservers.com
- jotservers.com
- jotmails.com
- jotform.com
- amazonses.com
- email.amazonses.com
- *.smtp-out.amazonses.com
- jotform.co
- secure.jotform.co
- s3.amazonaws.com
- static-interlogyllc.netdna-ssl.com
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scottwilderReplied on July 18, 2016 at 12:35 PM
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David JotForm Support ManagerReplied on July 18, 2016 at 1:49 PM
@scottwilder, your concern will be addressed on the following thread: https://www.jotform.com/answers/885137