why are my emails not being received

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    Asked on July 18, 2016 at 10:33 AM
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    Answered on July 18, 2016 at 12:25 PM

    What is the form you are referring to? I checked the recipients for this form: http://www.jotformpro.com/form/21643555740958, and none of them are in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Please check your spam folder. Also you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.



    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

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    Answered on July 18, 2016 at 12:35 PM

    We have been having the same issue and I've even gone so far as to white list by return-path and create a dedicated SMTP account and it seems the actual sending side isn't working very reliably.
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    Answered on July 18, 2016 at 01:49 PM

    @scottwilder, your concern will be addressed on the following thread: https://www.jotform.com/answers/885137