What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why are my emails not being received

    Asked by gadgetjunkie on July 18, 2016 at 10:33 AM
    Emails being received not being received
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    JotForm Support

    Answered by BDAVID on July 18, 2016 at 12:25 PM

    What is the form you are referring to? I checked the recipients for this form: http://www.jotformpro.com/form/21643555740958, and none of them are in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Please check your spam folder. Also you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

     

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

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    Answered by scottwilder on July 18, 2016 at 12:35 PM

    We have been having the same issue and I've even gone so far as to white list by return-path and create a dedicated SMTP account and it seems the actual sending side isn't working very reliably.
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    JotForm Support

    Answered by BDAVID on July 18, 2016 at 01:49 PM

    @scottwilder, your concern will be addressed on the following thread: https://www.jotform.com/answers/885137