What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form display works proper on some devices

    Asked by commercialkings on July 18, 2016 at 11:00 AM

    Hey, my form displays great on android phones, but looks very screwed up on iphones. Why is this happening? And how to do I fix? Please let me know asap. Thanks. 

    Page URL:

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    JotForm Support

    Answered by Charlie on July 18, 2016 at 12:48 PM

    I checked your website and the website itself is NOT mobile responsive. It displays in my end as if it is in desktop view which can pose a challenge when viewing  your forms on mobile devices. 

    Android 4.4 Kitkat Chrome browser:


    iPhone iOS 9 Safari:


    May we know what exactly you are seeing and what you would like to see in your actual layout.

    The guides below might help:

    To position your fields properly, you can check this guide: https://www.jotform.com/help/328-How-to-position-fields-in-JotForm 

    To design your form, you can check the Form Designer Tool: https://www.jotform.com/help/300-Form-Designer-Tutorial-Let-s-create-fantastic-forms- 

    To make your form mobile responsive, you can check this link: https://www.jotform.com/help/322-How-to-make-mobile-friendly-forms-on-JotForm 


    I hope that helps.

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    Answered by commercialkings on July 18, 2016 at 02:17 PM

    Hey Charlie, "Merge To Above Line" option does not show when I click the settings tab.

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    JotForm Support

    Answered by Mike_G on July 18, 2016 at 03:19 PM

    It is possible that the field has not been shrunk yet

    Or, it is already merged to the field above it.

    If you shrink a field and/or move it to a new line then the "Merge to above line" option will show.

    I hope this helps. Let us know if you need any further assistance. Thank you.