Form display works proper on some devices

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    Asked on July 18, 2016 at 11:00 AM

    Hey, my form displays great on android phones, but looks very screwed up on iphones. Why is this happening? And how to do I fix? Please let me know asap. Thanks. 

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    Answered on July 18, 2016 at 12:48 PM

    I checked your website and the website itself is NOT mobile responsive. It displays in my end as if it is in desktop view which can pose a challenge when viewing  your forms on mobile devices. 

    Android 4.4 Kitkat Chrome browser:


    iPhone iOS 9 Safari:


    May we know what exactly you are seeing and what you would like to see in your actual layout.

    The guides below might help:

    To position your fields properly, you can check this guide: 

    To design your form, you can check the Form Designer Tool: 

    To make your form mobile responsive, you can check this link: 


    I hope that helps.

  • Profile Image
    Answered on July 18, 2016 at 02:17 PM

    Hey Charlie, "Merge To Above Line" option does not show when I click the settings tab.

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    Answered on July 18, 2016 at 03:19 PM

    It is possible that the field has not been shrunk yet

    Or, it is already merged to the field above it.

    If you shrink a field and/or move it to a new line then the "Merge to above line" option will show.

    I hope this helps. Let us know if you need any further assistance. Thank you.