double emails

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    wanganuipetmotel
    Asked on March 29, 2012 at 09:00 PM

    since the problem in february when we had to change the domain name ?? my website has been sending thru 2 of every form completed?????  How can I stop this please???

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    jonathan
    Answered on March 29, 2012 at 09:24 PM

    Hi,

    Can you please check first if the 2 emails came from the same sender?
    Sometimes the target email address have forwarding rules/filter setup and that can be causing the message automatically sending.

    Thanks.

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    wanganuipetmotel
    Answered on April 02, 2012 at 03:49 AM

    Both emails are coming from the same sender noreply@jotform.com

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    Goldo
    Answered on April 02, 2012 at 03:58 AM

    Please try removing the current notification setup and create a new one. You can also change Sender E-mail: to Email - this way it makes use of the email that's been submitted on the form.

    If this doesn't help, please let us know.