What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    double emails

    Asked by wanganuipetmotel on March 29, 2012 at 09:00 PM

    since the problem in february when we had to change the domain name ?? my website has been sending thru 2 of every form completed?????  How can I stop this please???

    Page URL:
    http://www.wanganuipetmotel.co.nz/index.asp?ID=22

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    JotForm Support

    Answered by jonathan on March 29, 2012 at 09:24 PM

    Hi,

    Can you please check first if the 2 emails came from the same sender?
    Sometimes the target email address have forwarding rules/filter setup and that can be causing the message automatically sending.

    Thanks.

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    Answered by wanganuipetmotel on April 02, 2012 at 03:49 AM

    Both emails are coming from the same sender noreply@jotform.com

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    JotForm Support

    Answered by Goldo on April 02, 2012 at 03:58 AM

    Please try removing the current notification setup and create a new one. You can also change Sender E-mail: to Email - this way it makes use of the email that's been submitted on the form.

    If this doesn't help, please let us know.