What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can't I login

    Asked by Gary Turner  on July 18, 2016 at 11:29 AM

    It takes my input (username and password) but won't continue to account.

    can't can and won't login
  • Profile Image
    JotForm Support

    Answered by Charlie on July 18, 2016 at 01:02 PM

    Your account with username "garyt4pcm" was suspended which would explain why you are unable to log in. You are suspended because you have a form with the word "Password" on it, which suggest that your form is asking for passwords from users. Please note that we do not allow forms asking for sensitive information like log in credentials, passwords, bank information and credit card details. This mimics a phishing page which is illegal and violates our terms of use.

    I see that your form is not actually asking for any password, the most suspicious thing on your form is the word "Password" as the title of the form and as the header. I have edited your form and re-activated your account. 

    Please avoid creating similar forms and using text that may violate our terms. You can now log back in and see the forms. If you have further questions, please let us know.

    Thank you.