Email Notification: Notification not working

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    cheapjoes
    Asked on July 18, 2016 at 11:40 AM

    On my form:

    Workshop Sponsor Form

     

    I am not receiving any notifications that form has been submitted.

     

    Maybe I did not fill it out correctly

     

    Could you trouble shoot and reply to:

     

    Terry@cheapjoes.com

     

  • Profile Image
    Kevin_G
    Answered on July 18, 2016 at 01:07 PM

    I have checked the email address you're using on your form and I can see it is in our bounce list, here is the reason for that: 

    Reason(s) : smtp; 550 5.7.1 Recipient not authorized, your IP has been found on a block list

    I have removed it now and I would like to share you this guide that will help you to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    Here is also a guide that will help you to check if your email address is in our bounce list, so if you stop receiving emails you can check your address here and if you find it in our bounce list you can remove it: How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, if the issue still persists, I would suggest you to ask your email provider to white-list our IP addresses, here is the link with our info: Whitelisting-JotMails-IP-Addresses

    Hope this helps. 

  • Profile Image
    cheapjoes
    Answered on July 19, 2016 at 08:32 AM

    Now I am getting the application form notifications and it says it is coming from:

    Sheila Lamberson <noreply@jotform.com>

     

    What's up with that?

     

     

    Terry Henry

     

    Terry@cheapjoes.com

  • Profile Image
    Kevin_G
    Answered on July 19, 2016 at 10:51 AM

    I have checked the form you have  embedded in your website and I can see the sender email address is set to the default.

    If you had set up a custom sender email, maybe it was set to default because of failed configuration; however, you can set it up again, here are two guides that will help you to setup SMTP or another method to use a custom sender email address in your form. 

    How-to-Setup-SMTP-for-a-Form

    How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

     

  • Profile Image
    cheapjoes
    Answered on July 20, 2016 at 10:00 AM

    Added my address in sender email and when I test it still says email is coming from:

     

    Sheila Lamberson <noreply@jotform.com>

     

     

    This is very important to change as I am going to be sending this out to 110 people to fill out.

     

    Terry@cheapjoes.com

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    Kevin_G
    Answered on July 20, 2016 at 11:31 AM

    Thanks for the report, as this is not related anymore to the one you opened on this thread, I have moved it to another thread, we will be assisting to you about it on this thread: https://www.jotform.com/answers/886837