Emails aren't being delivered

  • Profile Image
    Asked on July 18, 2016 at 12:33 PM

    Emails from the form aren't being delivered. I have configured and tested an SMTP account and messages aren't even being sent that way according to an Office365 MailTrace. We have explicitly white-listed based on message headers and done everything we can to try and get messages to arrive but it appears you aren't even reliably sending them to start with.

  • Profile Image
    Answered on July 18, 2016 at 01:49 PM

    Sorry for the inconvenience. Instead of using a custom SMTP, can you try using one of our default email address to send notification. If you are able to receive the notification with our default address, I would recommend reviewing your configuration and email server.