What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm not sending forms.

    Asked by onetoncreative on July 18, 2016 at 12:54 PM

    I created my JotForm and added it to my site. It displays nicely, but when I try to send it it just says "Please Wait" it has stayed like this for over 30 minutes and never sends the form. Please advise.

    Page URL:
    http://8c7.648.mwp.accessdomain.com/book-now/

    Screenshot
    JotForm please wait site and
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    JotForm Support

    Answered by david on July 18, 2016 at 02:12 PM

    The only other thing I can think of is that using the oEmbed plugin instead of using the iFrame code may be allowing for unforeseen interactions with the form.  If possible, try replacing the oEmbed form with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    This will ensure that validations work correctly across all devices.

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    Answered by onetoncreative on July 18, 2016 at 02:15 PM

    When I use the iframe code it cuts off the bottom of my form. Is there a way to make it display the entire form?

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    JotForm Support

    Answered by david on July 18, 2016 at 02:23 PM

    At the beginning of the iFrame code, there is a height attribute:

    <iframe id="JotFormIFrame" style="width: 100%; height: 539px; border: none;" src="https://form.jotform.com/61966614022151" width="300" height="150" frameborder="0" scrolling="no"> </iframe>

    Adjust the height until the form shows completely within the page.