JotForm not sending forms.

  • onetoncreative
    Asked on July 18, 2016 at 12:54 PM

    I created my JotForm and added it to my site. It displays nicely, but when I try to send it it just says "Please Wait" it has stayed like this for over 30 minutes and never sends the form. Please advise.

    Jotform Thread 885095 Screenshot
    Page URL: http://8c7.648.mwp.accessdomain.com/book-now/
  • David JotForm Support
    Replied on July 18, 2016 at 2:12 PM

    The only other thing I can think of is that using the oEmbed plugin instead of using the iFrame code may be allowing for unforeseen interactions with the form.  If possible, try replacing the oEmbed form with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    This will ensure that validations work correctly across all devices.

  • onetoncreative
    Replied on July 18, 2016 at 2:15 PM

    When I use the iframe code it cuts off the bottom of my form. Is there a way to make it display the entire form?

  • David JotForm Support
    Replied on July 18, 2016 at 2:23 PM

    At the beginning of the iFrame code, there is a height attribute:

    <iframe id="JotFormIFrame" style="width: 100%; height: 539px; border: none;" src="https://form.jotform.com/61966614022151" width="300" height="150" frameborder="0" scrolling="no"> </iframe>

    Adjust the height until the form shows completely within the page.