What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notifications not working reliably.

    Asked by scottwilder on July 18, 2016 at 01:43 PM
    We have been having the same issue and I've even gone so far as to white list by return-path and create a dedicated SMTP account and it seems the actual sending side isn't working very reliably.
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    JotForm Support

    Answered by BDAVID on July 18, 2016 at 01:50 PM

    What is the form you are having the notifications issue with? Did you check your spam folder? You can also check if the recipients are in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List