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    Issue with recipients with form "Get a Quote"

    Asked by airwavesinc on July 18, 2016 at 02:04 PM

    We have been experiencing an issue with recipients with form "Get a Quote". The email will no long send the results to bbargdill@airwavesinc.com

    Of course the first thing I look at was to see if the emails were getting cut in the SPAM folder which was not the case.

    One interesting fact: When I put the emails bbargdill@airwavesinc.com, wholesale@airwavesinc.com and dleroux@airwavesinc.com the only success message on the screen is "The test email has been sent to: dleroux@airwavesinc.com".

    Please see screenshot attached and advise as early as convenient. 

    Dominique Leroux

     

     

    Screenshot
    a Emails message attached and
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    Answered by Irshad on July 18, 2016 at 04:16 PM

    I would suggest you to please make sure, you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you still face issue or need further assistance, please feel free to revert back.

    Thanks.