What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm not receiving submission emails?

    Asked by bcprospects on July 18, 2016 at 03:55 PM
    email to email
  • Profile Image
    JotForm Support

    Answered by Nik_C on July 18, 2016 at 05:05 PM

    I checked your account and the reason why you didn't receive submissions is because your email was in our bounce list and the reason is below:

    I removed your email from our Bounce list and the emails should go through now.

    I would advise you to check this guide on how to prevent further issues. Also, you should ask your provider to Whitelist our IP addresses, that will help in preventing as well.

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you!