What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving submission emails?

    Asked by mygold on July 18, 2016 at 04:00 PM

    I love this new app of Jotform to convert a form into a Quiz. Thank you.

    Everything works great, EXCEPT the app is not emailing me or the student the results. I have email "email notification" in the normal Jotform setup AND I have the options to email custom emails in the app also. Should I remove one of them? If yes, which one? Thank you.


    FYI, it it helps this is the form I am using:

    https://form.jotform.com/61995801444159

    Page URL:
    https://form.jotform.com/61995801444159

    JotForm app email Emails style size email notification
  • Profile Image
    JotForm Support

    Answered by Nik_C on July 18, 2016 at 05:17 PM

    I checked the email associated with your form and found out that it is in our Bounce list and the reason is below:

    Reason(s) : smtp;550 <bounce-md_30124803.56851533.v1-095b6a37822e4930a4d4fc7a610fceb1@bounce.jotform.com> sender rejected

    I removed your email from our Bounce list and everything should be fine now. I would advise you to check this guide on how to prevent this issues. Also, you can ask your provider to Whitelist our IP domains.

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you!