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    I have not been getting my submissions sent to our email

    Asked by friendsoftheanimalsjessamine on July 18, 2016 at 06:44 PM

    we have not been receiving our application submissons to our email address.  I have done a test application and is has not been received.  I had to forward them from this site.  I'm not sure what the problem is.  Please let me know if there s something I need to do.

     the form is on both the website listd below and our facebook page

    Thanks

    Chris

    Admin Friends of Jessamine County Animals

    friendsofanimalsjessco@gmail.com

    Page URL:
    https://sites.google.com/site/friendsofjessaminecounty/

    Submissions email Getting sent
  • Profile Image
    JotForm Support

    Answered by Welvin on July 18, 2016 at 09:54 PM

    Your email address has been placed in our bounce list;

    friendsofanimalsjessco@gmail.com is IN the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from rocketmail.com

     

    This is the reason why you're not getting the form emails anymore. I've fixed this to our end. I'm not sure why it says rocketmail.com whereas, you're using a Gmail address. Perhaps you've added your Gmail address to Yahoo? Please add noreply@jotform.com to your contact/safe sender list if that's the case.