Can I upload mobi files if I change the file settings?

  • Profile Image
    Asked on March 30, 2012 at 02:18 AM

    I sent a few practice submissions to my email and have discovered that even though I set up the the document loader settings to receive mobi and other Amazon Kindle formats, they are not opening. Only the pdf opens.

  • Profile Image
    Answered on March 30, 2012 at 04:20 AM

    I don't see how uploading the .mobi file to JotForm servers then downloading it back again could alter the file in any way. 

    Does the file open OK before it gets uploaded? 

    Perhaps you could forward one of your test emails to jotformsupport [at] gmail [dot] com to see if we are able to open the file in some kind of document viewer.

    (mark any emails subject with this threads title)