Not receiving email notification after form is submitted.

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    FIAM
    Asked on July 18, 2016 at 10:58 PM

    People have registered but we are not receiving the registration. How can we retrieve them?

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    Mike_G
    Answered on July 19, 2016 at 01:21 AM

    Apologies for any inconvenience.

    Are you not seeing submissions in your submission page? 

    I have checked your account and I can only see this form, http://www.jotform.us/form/61137742126148, having submissions. 

    Or, are you referring to the email notification that you should be receiving in your email when your form is submitted? 

    Because I have checked the email address and found out that it is on the bounce list.

    Result: riversidecwc@comcast.net is IN the bounce list

    Reason(s) : smtp;550 5.2.0 YPAw1q00l05t67901PAwXb Message rejected due to DMARC. Please see http://postmaster.comcast.net/smtp-error-codes.php#DM000001

    I have removed it from the list and you should be able to receive your email notifications again.

    So you may prevent this kind of issue again in the future, I suggest you check the information on this guide, How-to-Prevent-Email-Bouncing-Related-Issues

    You can also try Whitelisting-JotMails-IP-Addresses

    Also, if you want to view the details on those email that had failed, you can check your account's email history.

    How-to-View-All-Your-Form-Email-History

    I hope this helps. Please let us know if you have any other questions or concerns. Thank you.