What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notification after form is submitted.

    Asked by FIAM on July 18, 2016 at 10:58 PM

    People have registered but we are not receiving the registration. How can we retrieve them?

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    JotForm Support

    Answered by Mike_G on July 19, 2016 at 01:21 AM

    Apologies for any inconvenience.

    Are you not seeing submissions in your submission page? 

    I have checked your account and I can only see this form, http://www.jotform.us/form/61137742126148, having submissions. 

    Or, are you referring to the email notification that you should be receiving in your email when your form is submitted? 

    Because I have checked the email address and found out that it is on the bounce list.

    Result: riversidecwc@comcast.net is IN the bounce list

    Reason(s) : smtp;550 5.2.0 YPAw1q00l05t67901PAwXb Message rejected due to DMARC. Please see http://postmaster.comcast.net/smtp-error-codes.php#DM000001

    I have removed it from the list and you should be able to receive your email notifications again.

    So you may prevent this kind of issue again in the future, I suggest you check the information on this guide, How-to-Prevent-Email-Bouncing-Related-Issues

    You can also try Whitelisting-JotMails-IP-Addresses

    Also, if you want to view the details on those email that had failed, you can check your account's email history.


    I hope this helps. Please let us know if you have any other questions or concerns. Thank you.