What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't view my form as I'm getting a form not found error

    Asked by joyouslifecoach on July 19, 2016 at 12:41 AM

    Hello, I am getting a form not found error when trying to view my form. Can you please reactivate my account so I can begin to use this form? Thanks, this is my second request. I checked the forums and it looks like my account we deactivated because I haven't used it in a while. Thanks! Joy

    view my form
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    JotForm Support

    Answered by Welvin on July 19, 2016 at 01:56 AM

    Yes, when there's no activity in an account, our system will automatically set the status as "Dormant". I have just reactivated it for you. Please check again.