- pierangelaAsked on July 19, 2016 at 03:45 AM
I do the edits in customize pdf an they display correctly but when I do the preview or a text everything gets out of place
- IrshadAnswered on July 19, 2016 at 07:02 AM
I am checking and will send you updates on this very soon.
- IrshadAnswered on July 19, 2016 at 07:14 AM
It looks your few Form submissions have heavy logo images. And they are taking time to load in Browser. Because of those few submissions, some times your few pdfs gets out of place, when you click on preview.
I would suggest you please allow those heavy images to load properly in browser, and then check it.
If you still face any issue, or need further assistance, please feel free to revert back.
- pierangelaAnswered on July 20, 2016 at 12:14 PM
I replace the logo image with a 46KB and still is not working, now all the empty spaces have the logo and also delete information. please help
- IrshadAnswered on July 20, 2016 at 01:05 PM
I tried to download the PDF of the latest submission in your form, but I can't replicate the issue. The downloaded pdf seems to be display fine. Please check the screenshot:
I have cleared your form cache, can you try again to download the PDF and see if it is ok now? If the issue still persist can you also try to clear you browser cache and then try to check the PDF again.
You can clear your browser's cache by following this article: http://www.refreshyourcache.com/en/home/
If you need assistance, please feel free to revert back.
- pierangelaAnswered on July 20, 2016 at 01:29 PM
this is not how ir should look like
the logo is next to the number that is a blank space, and at the bottom it replace the text with the logo again and agin ....
attached is how it should look
Empresa: Aprintear Fecha: 16-07-2016 Atención a: Pierangela Bonatti Número: TS1610008 email@example.com Proyecto: Agritrade ,Santo Domingo del Cerro, Stand No 52, 53, 54, 56, 58, 60, 71, 73. Condiciones de Pago: 50% de anticipo, 50% contra entrega Ejecutiva de Cuenta: Pierangela Bonattipierangela@tallerdelstand.com 1 3x3 Paquete de elaboración de artes para Pabellón. Cliente proporciona logos y fotografías en alta resolución. Se requiere que las mismas queden aprobadas antes del 26 de Febrero para enviar a impresión. Despues de esa fecha tendrá un recargo por cambios.* POR CORTESÍA DEL TALLER DEL STAND* $4,000.00 $4,000.00 $4,000.00
Total en letras: Cuatro mil doscientos USD con 00/100.
Firma aceptación cliente: _____________________________
GRACIAS POR CONFIAR EN NOSOTROS
- KadeJMAnswered on July 20, 2016 at 02:59 PM
It seems to me that you're saying your pdf is displaying incorrectly and should be showing as above.
Do you mean that you din't make any of these modifications to your pdf to make it look different as it is now then?
I've checked your pdf customization but your pdf is displaying almost the same though I do see a few obvious problem areas and it's definitely not as you've shown above.
- pierangelaAnswered on July 20, 2016 at 03:47 PM
After doing the preview it changes the edit form that's the reason you see the same thing
I don't what to do changes again because it keeps getting all messed up, until i now the problem has been fix
what I see is that every time I leave a blank space it gets fill with other text from the form , I try doing a with text but it dident work
Also I added thing to the form and they are not displayed, is there a way to rest the customize pdf
- victorAnswered on July 20, 2016 at 05:14 PM
If you would like to revert back your PDF report to the default setting, you just need to press the RESET button on the CUSTOMIZE PDF page. This will revert back to the default PDF report and you will lose any changes that you have made.
If you require additional assistance or information, we will be glad to help.
- pierangelaAnswered on July 20, 2016 at 05:31 PM
ok il try to reset the form hopefully this will help fix the problem