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pierangelaAsked on July 19, 2016 at 3:45 AM
I do the edits in customize pdf an they display correctly but when I do the preview or a text everything gets out of place
help
Page URL: https://form.jotform.com/61946505303958 -
IrshadReplied on July 19, 2016 at 7:02 AM
UPDATE: We are excited to announce that we have just released the new version of JotForm PDF Editor.
I am checking and will send you updates on this very soon.
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IrshadReplied on July 19, 2016 at 7:14 AM
It looks your few Form submissions have heavy logo images. And they are taking time to load in Browser. Because of those few submissions, some times your few pdfs gets out of place, when you click on preview.
I would suggest you please allow those heavy images to load properly in browser, and then check it.
If you still face any issue, or need further assistance, please feel free to revert back.
Thanks.
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pierangelaReplied on July 20, 2016 at 12:14 PM
I replace the logo image with a 46KB and still is not working, now all the empty spaces have the logo and also delete information. please help
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IrshadReplied on July 20, 2016 at 1:05 PM
I tried to download the PDF of the latest submission in your form, but I can't replicate the issue. The downloaded pdf seems to be display fine. Please check the screenshot:
I have cleared your form cache, can you try again to download the PDF and see if it is ok now? If the issue still persist can you also try to clear you browser cache and then try to check the PDF again.
You can clear your browser's cache by following this article: http://www.refreshyourcache.com/en/home/
If you need assistance, please feel free to revert back.
Thanks
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pierangelaReplied on July 20, 2016 at 1:29 PM
this is not how ir should look like
the logo is next to the number that is a blank space, and at the bottom it replace the text with the logo again and agin ....
attached is how it should look
Empresa: Aprintear Fecha: 16-07-2016 Atención a: Pierangela Bonatti Número: TS1610008 gina@austincharm.com Proyecto: Agritrade ,Santo Domingo del Cerro, Stand No 52, 53, 54, 56, 58, 60, 71, 73. Condiciones de Pago: 50% de anticipo, 50% contra entrega Ejecutiva de Cuenta: Pierangela Bonattipierangela@tallerdelstand.com 1 3x3 Paquete de elaboración de artes para Pabellón. Cliente proporciona logos y fotografías en alta resolución. Se requiere que las mismas queden aprobadas antes del 26 de Febrero para enviar a impresión. Despues de esa fecha tendrá un recargo por cambios.* POR CORTESÍA DEL TALLER DEL STAND* $4,000.00 $4,000.00 $4,000.00 Total en letras: Cuatro mil doscientos USD con 00/100.
Firma aceptación cliente: _____________________________ Favor emitir cheque NO NEGOCIABLE a favor de Taller del Stand S.A.
Consultas al +502 2441 5066, pregunta por ejecutivo de cuenta o escriba a soporteventas@tallerdelstand.comGRACIAS POR CONFIAR EN NOSOTROS
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KadeJMReplied on July 20, 2016 at 2:59 PM
It seems to me that you're saying your pdf is displaying incorrectly and should be showing as above.
Do you mean that you din't make any of these modifications to your pdf to make it look different as it is now then?
I've checked your pdf customization but your pdf is displaying almost the same though I do see a few obvious problem areas and it's definitely not as you've shown above.
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pierangelaReplied on July 20, 2016 at 3:47 PM
After doing the preview it changes the edit form that's the reason you see the same thing
I don't what to do changes again because it keeps getting all messed up, until i now the problem has been fix
what I see is that every time I leave a blank space it gets fill with other text from the form , I try doing a with text but it dident work
Also I added thing to the form and they are not displayed, is there a way to rest the customize pdf
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victorReplied on July 20, 2016 at 5:14 PM
If you would like to revert back your PDF report to the default setting, you just need to press the RESET button on the CUSTOMIZE PDF page. This will revert back to the default PDF report and you will lose any changes that you have made.
If you require additional assistance or information, we will be glad to help.
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pierangelaReplied on July 20, 2016 at 5:31 PM
ok il try to reset the form hopefully this will help fix the problem
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eugeneReplied on October 24, 2018 at 9:27 AM
UPDATE: We are excited to announce that we have just released the new version of JotForm PDF Editor.