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    Unable to receive notification email

    Asked by jetert on July 19, 2016 at 09:58 AM

    Good morning,

    How can I set a setting to be notified via email after a submission of the Welcome Back Fest 2016 form is submitted?

    Page URL:
    http://www.firelands.bgsu.edu/campus-activities/welcome.html

    email email notification unable to receive cannot receive not getting
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    JotForm Support

    Answered by Jan on July 19, 2016 at 12:17 PM

    I have checked the form and I can see that the notification is configured properly. The mail logs shows that the notification were sent successfully.

    Please check your spam folders or junk mails. You may also want to whitelist our mail servers, here's a guide: Whitelisting-JotMails-IP-Addresses

    If the issue keeps on happening, I suggest you to use  noreply@jotform.com as the Sender Email.

    Hope that helps. Thank you.