Unable to receive notification email

  • jetert
    Asked on July 19, 2016 at 9:58 AM

    Good morning,

    How can I set a setting to be notified via email after a submission of the Welcome Back Fest 2016 form is submitted?

    Page URL: http://www.firelands.bgsu.edu/campus-activities/welcome.html
  • Jan
    Replied on July 19, 2016 at 12:17 PM

    I have checked the form and I can see that the notification is configured properly. The mail logs shows that the notification were sent successfully.

    Unable to receive notification email Image 1 Screenshot 30

    Please check your spam folders or junk mails. You may also want to whitelist our mail servers, here's a guide: Whitelisting-JotMails-IP-Addresses

    If the issue keeps on happening, I suggest you to use  noreply@jotform.com as the Sender Email.

    Unable to receive notification email Image 2 Screenshot 41

    Hope that helps. Thank you.