Why is my email address ending in the bounce list?

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    Asked on July 19, 2016 at 12:11 PM

    How can I permanently remove my email address from the bounce list?

    I am having to go in every two or so days to remove the email address. Why afer a year of your service is it now being flagged? This has rendered the service unreliable to me, so if it can not be resolved. I will have to cancel my subscription.

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    Answered on July 19, 2016 at 01:07 PM

    I would advise you to take a look at the following guide on how to prevent issues with email bouncing.

    You can also try whitelisting our Jotmails IP addresses.

    Let us know if you need more information.