What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my email address ending in the bounce list?

    Asked by adam0776 on July 19, 2016 at 12:11 PM

    How can I permanently remove my email address from the bounce list?

    I am having to go in every two or so days to remove the email address. Why afer a year of your service is it now being flagged? This has rendered the service unreliable to me, so if it can not be resolved. I will have to cancel my subscription.

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    JotForm Support

    Answered by Nik_C on July 19, 2016 at 01:07 PM

    I would advise you to take a look at the following guide on how to prevent issues with email bouncing.

    You can also try whitelisting our Jotmails IP addresses.

    Let us know if you need more information.