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    I have changed the tax label but it is still showing as Tax in the email

    Asked by ekephart on July 19, 2016 at 12:34 PM


    I've changed my "taxes" to say "shipping & handling" so that it calculates a percentage rather than a flat rate for shipping, as suggested.  My only problem is that when the customer submit the form and receives a copy via email, the email shows the taxes percentage and shipping as zero.  This will be very confusing for the customer.  Is there any way to edit that?


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    JotForm Support

    Answered by Welvin on July 19, 2016 at 01:05 PM

    The workaround would be to strip the labels and add your own. Here's our guide for that:


    For this form http://www.jotform.us/form/61957061012146, you have {myProducts} as the Paypal field name so you have to do it like this:


    Sub Total: {myProducts:subtotal}

    Shipping and Handling: {myProducts:tax}

    Grand Total: {myProducts:total}


    You'll receive it like this after:

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    Answered by ekephart on July 22, 2016 at 08:57 AM

    Thank you so much!!

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    JotForm Support

    Answered by Charlie on July 22, 2016 at 10:22 AM

    You are most welcome. I'm glad my colleague was able to help you.

    Should you need our assistance again, feel free to drop by here in the forum.

    Thank you.