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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No email notifications

    Asked by ronco_canada on July 19, 2016 at 01:15 PM

    Hello,

    We stopped receiving the email notifications for our forms almost a month now.

    I found the submissions in the admin area on your website, but we missed responding in time to a lot of leads.

    I noticed we exceeded the total amount of submissions allowed with a free account (500) but this only happened today.

    Can you please tell me why this happened, did you change anything in your system?

    I was planning to upgrade to the paid plan, but I am concerned with the service, seeing what happened for the past month. 

    Please advise,

    Username: ronco_canada

     

    Page URL:
    http://www.ronco.ca/ppe/images/order_form.html

    email notifications email Submissions hello exceeded
  • Profile Image
    JotForm Support

    Answered by david on July 19, 2016 at 01:36 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues