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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Appointment Slots Widget: Same slot is submitted multiple times

    Asked by eatsops on July 19, 2016 at 01:47 PM

    Hi, 

    We are experimenting an issue with this Widget. Even if we set a limit on the slots, the number of submissions is always higher than expected.

    We think that it might be due to the fact that the availability of the slots is checked when the form is loaded and not when submitted. When a lot of people load the form at the same time, they are all able to select and apply to slots even if there is not enough room for everyone.

    Is there any option that we could turn on to check availability upon submission ?

    Thanks ! 

     

    checked appointment appointment slots slots
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    JotForm Support

    Answered by BJoanna on July 19, 2016 at 02:42 PM

    You are correct. Availability of the Appointment slots widget is checked when the form is loaded and not when submitted. I was able to replicate same issue on my sample form. I set the Appointment slots to have only one slot and I opened my form three time in three browser tabs. I was able to submit each form, although only one slot is available. And inside of submissions I have three submissions with same slot instead of one. 

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

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    Answered by eatsops on July 20, 2016 at 03:07 AM

    Thank you for your prompt answer. 

    We would like to continue using this tool as soon as possible, we'll wait for your updates on the subject.

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    JotForm Support

    Answered by ashwin_d on July 20, 2016 at 06:19 AM

    Hello eatsops,

    On behalf of my colleague, you are welcome. 

    My colleague have already reported this to our backend team. Upon checking the ticket status, I found that one of our developer is already looking into this issue. Unfortunately we cannot provide and ETA on this but we will get back to you as soon as we have any update on this.

    Thank you!

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    Answered by eatsops on August 18, 2016 at 01:06 PM

    Hello JotForm Support,

    Would you have any update on this topic ? We are increasingly using this widget and right now the malfunction requires us to post-process results ourselves which is pretty time-intensive).

    Thanks a lot,

    eatsops

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    JotForm Support

    Answered by ashwin_d on August 18, 2016 at 01:35 PM

    Hello eatsops,

    Unfortunately we have not received any update from our backend team yet. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by eatsops on September 13, 2016 at 03:54 AM

    Hey guys,

    Any update on this ? It's been 2 months since the issue was submitted, and since we are thinking about scaling the process involving this functionality within several teams we would really need to get it fixed.

    Thanks a lot,

    eatsops

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    JotForm Support

    Answered by Nik_C on September 13, 2016 at 08:13 AM

    Unfortunately, we don't have an update at this time from our developers, I will send them a message in order to get some update regarding this issue.

    Thank you for your patience.