What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm not receiving emails

    Asked by Alex  on July 19, 2016 at 01:49 PM

    I've created a form and have tested it a few times but have not received any emails to the address I set up.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on July 19, 2016 at 02:30 PM

    Your form was created under a "Guest" account.  If you would like to create a JotForm account using the same email address you used to create your first form, the form will automatically be placed in your registered account.  After that, we can check the notification associated with you form to ensure it is properly set up.  Unfortunately, Guest accounts cannot be logged in to so we cannot fully check the form.