Why am I receiving an 'Ooops! Could not access file' message on multiple forms on submission?

  • WeavexPert
    Asked on July 19, 2016 at 2:00 PM

    There must be something going wrong with my acct. I have received this message as Im going through and submitting forms throughout me acct. Please help me fix this issue pronto.

    Jotform Thread 886120 Screenshot
  • Mike
    Replied on July 19, 2016 at 3:29 PM

    I have submitted a test form entry, but I was not able to reproduce the error.

    Why am I receiving an Ooops! Could not access file message on multiple forms on submission? Image 1 Screenshot 20

    Could you please try to submit it once again? If the issue still persists and form is embedded on some web page, please provide us with a link to the web page in question so we will be able to test embedded version of the form.

  • WeavexPert
    Replied on July 19, 2016 at 4:07 PM

    I received the correct thank you message and email notification when I went through the actual application on the 2nd page. However, when I go through the entire process the way my clients will, including the 1st and 2nd page, I get the error message.

     

    The form isn't embedded anywhere. However, they are attached to a bit.ly link. bit.ly/beavendor OR 

    https://form.jotform.com/61045024066142. Please attempt the way my potential clients would. Just go through the entire process and this may show you what is going on.

  • Mike
    Replied on July 19, 2016 at 6:21 PM

    The issue has been escalated to our developers via the next thread:

    https://www.jotform.com/answers/885996

    Please disable the 'Send Uploads as Attachment' option in email settings for now.

  • WeavexPert
    Replied on July 19, 2016 at 6:26 PM

    Ok thanks. I disabled all of them. Will go to new thread now.