What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I receiving an 'Ooops! Could not access file' message on multiple forms on submission?

    Asked by WeavexPert on July 19, 2016 at 02:00 PM

    There must be something going wrong with my acct. I have received this message as Im going through and submitting forms throughout me acct. Please help me fix this issue pronto.

    Page URL:
    https://form.jotform.com/61055653230144

    Screenshot
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    JotForm Support

    Answered by Mike on July 19, 2016 at 03:29 PM

    I have submitted a test form entry, but I was not able to reproduce the error.

    Could you please try to submit it once again? If the issue still persists and form is embedded on some web page, please provide us with a link to the web page in question so we will be able to test embedded version of the form.

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    Answered by WeavexPert on July 19, 2016 at 04:07 PM

    I received the correct thank you message and email notification when I went through the actual application on the 2nd page. However, when I go through the entire process the way my clients will, including the 1st and 2nd page, I get the error message.

     

    The form isn't embedded anywhere. However, they are attached to a bit.ly link. bit.ly/beavendor OR 

    https://form.jotform.com/61045024066142. Please attempt the way my potential clients would. Just go through the entire process and this may show you what is going on.

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    JotForm Support

    Answered by Mike on July 19, 2016 at 06:21 PM

    The issue has been escalated to our developers via the next thread:

    https://www.jotform.com/answers/885996

    Please disable the 'Send Uploads as Attachment' option in email settings for now.

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    Answered by WeavexPert on July 19, 2016 at 06:26 PM

    Ok thanks. I disabled all of them. Will go to new thread now.