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imccauleyAsked on July 19, 2016 at 2:25 PM
I would like to assure my users that they can work on the same form over a period of two weeks.
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David JotForm SupportReplied on July 19, 2016 at 3:21 PM
I believe your are referring to the Save and Continue feature. This feature is largely dependent on the users browser. Since data is stored in the browser, if the cache/cookies are cleared for any reason, so will the data.
For a more permanent method of allowing users to update a submission, I would recommend using an edit submission link in an email autoresponder:
https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date
This will allow users to submit the form and return to their specific submission at any time to update their specific submission.