Why am I unable to receive email notifications after the form has been submitted?

  • Profile Image
    Marcowmx
    Asked on July 19, 2016 at 02:37 PM

    Hi,

     

    I Unable to receive notification email when someone Fill in the contact form. I have tried to test email and I did received. But when i try to fill in the contact form, it goes to other email. 

     

    Please Assist. 

     

    Thanks 

  • Profile Image
    KadeJM
    Answered on July 19, 2016 at 03:34 PM

    So you mean that your contact form is not sending you email notifications even though someone has already filled it in?

    I'm not sure which form you are referring to since you have 3 untitled forms.

    However, this form here http://www.jotform.me/form/62005583705452 has 2 submissions on it so that is probably the one you are using.

    Your email notification looks okay and your gmail address in it is not listed in our bouncelist.

    Also, according to your account email history our mail server is sending emails to you properly.

    I would suggest checking your spam folder to see if your emails ended up there by accident.

    Also it might be a good idea to add our email addresses to your contacts to help.

    Please additionally refer to the following guides for more help:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

  • Profile Image
    Marcowmx
    Answered on July 20, 2016 at 02:45 PM
    Hi ,
    I have managed to settled it . It already works and I have received through
    my email .
    Thanks
    ...