What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Collecting credit card information

    Asked by mbj30125 on July 19, 2016 at 03:00 PM


    Hi !!!

    I have a form that I use to get credit card information from students.  How can I "blank" the fields after

    the form has been processed, Thank You screen presented and the customer hits the "back" button.

    Or, is there a better way / form to collect credit card information ?




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    JotForm Support

    Answered by Kiran on July 19, 2016 at 04:15 PM

    Unfortunately, there is no way to collect CC information using plain text fields on your JotForm unless you are integrating a payment method on your form. I see that your JotForm titled "Credit Card Authorization Form" is collecting credit card information using plain text fields. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    We request you to remove the guilty fields from the form immediately to avoid any suspensions on your account.

    Thank you!  

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    Answered by mbj30125 on July 19, 2016 at 04:23 PM

    I deleted the forms (and associated data).  Thank you...


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    JotForm Support

    Answered by Kiran on July 19, 2016 at 04:48 PM

    We thank you for your co-operation and deleting the forms from your account. We appreciate it. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!