What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not found

    Asked by webfireball on July 19, 2016 at 03:47 PM

    I have spent some time making a form and a lot more time trying to understand why I keep getting a "form not found" message. I have so far discovered that my account was suspended by your automatic phishing detection system and this is surprising as this suspension has happened just minutes after I registered.

    Also the email mentioned that I should reply with some information but the email came from a sender with a "no-reply" address. I am currently developing the site I plan to use this form on so I am unable to provide a url.

    sender message site My Account
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    JotForm Support

    Answered by BJoanna on July 19, 2016 at 04:39 PM

    I have checked and your account is autosuspended by our phishing system, because of the phishing form you have http://www.myjotform.com/form/62005372234546 

    Inside of that form you are asking for user login credentials (password) and that is in violation of JotForm Terms of Use.

    Phishing - You agree that Company may terminate your JotForm Service immediately If a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately. 

    I have deleted password field from your form and activated your account. Please do not create forms that are against our terms of use or your account will be suspended again.

    Hope this will help. Let us know if you need further assistance.