- kmacdonAsked on July 19, 2016 at 05:00 PM
I am not getting email confirmations on submissions of the form Broker Caravan. I have tried the test email and that is a valid email, but I dont get the tests either
- JotForm SupportKevin_GAnswered on July 19, 2016 at 09:07 PM
I have checked the email address you're currently using in your form and I can see it is in our bounce list, the reason is listed below:
Reason(s) : smtp; 554-perfora.net (mxeueus003) Nemesis ESMTP Service not available
I have removed it and you should receive your emails now, I would suggest you to follow this guide so you can avoid bouncing related issues: How-to-Prevent-Email-Bouncing-Related-Issues
If you stop receiving emails again then you can check and remove your email address from our bounce list, here is the guide: How-to-Remove-Your-Email-Address-from-Bounce-List
Hope this helps.