What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    User is unable to add payment fields to forms and then edit them. The field is automatically removed and new payment fields cannot be added

    Asked by iamforareason on July 19, 2016 at 07:50 PM JotForm www href a
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    JotForm Support

    Answered by Chriistian on July 19, 2016 at 11:45 PM

    Apologies for the inconvenience. I used the Shirt Order Form 2 template and added a Stripe payment field. It seems to be integrated successfully on my end. I am unable to replicate your issue on my end. Here's the link to my test form: https://form.jotform.com/62009386839970

    Can you please try clearing your form cache, then reintegrate the Stripe payment field to the form? If the issue persists, please let us know.

     

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    JotForm Support

    Answered by david on July 20, 2016 at 12:18 PM

    I was working with you via Facebook and I am able to reproduce the issue with adding a Stripe payment field to the form.  When trying to add the field, the field does not actually add to the form and there are errors in the console:

    I will forward this to our developers to have a look.  We will let you know as soon as we have a fix.

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    JotForm Support

    Answered by NeilVicente on August 03, 2016 at 10:17 AM

    @iamforareason

    I can see that you have successfully added a payment field to your form. Can you please confirm that you no longer have an issue with your form?