User is unable to add payment fields to forms and then edit them. The field is automatically removed and new payment fields cannot be added

  • Profile Image
    iamforareason
    Asked on July 19, 2016 at 07:50 PM
  • Profile Image
    Chriistian
    Answered on July 19, 2016 at 11:45 PM

    Apologies for the inconvenience. I used the Shirt Order Form 2 template and added a Stripe payment field. It seems to be integrated successfully on my end. I am unable to replicate your issue on my end. Here's the link to my test form: https://form.jotform.com/62009386839970

    Can you please try clearing your form cache, then reintegrate the Stripe payment field to the form? If the issue persists, please let us know.

     

  • Profile Image
    david
    Answered on July 20, 2016 at 12:18 PM

    I was working with you via Facebook and I am able to reproduce the issue with adding a Stripe payment field to the form.  When trying to add the field, the field does not actually add to the form and there are errors in the console:

    I will forward this to our developers to have a look.  We will let you know as soon as we have a fix.

  • Profile Image
    NeilVicente
    Answered on August 03, 2016 at 10:17 AM

    @iamforareason

    I can see that you have successfully added a payment field to your form. Can you please confirm that you no longer have an issue with your form?