I am not receiving emails.

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    Asked on July 20, 2016 at 04:04 AM

    I am not receiving emails. I have followed all the instructions and cannot get it to work. I use to get them now I don't

    This is a re-post of a comment on Why Am I Not Receiving Email Notifications

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    Answered on July 20, 2016 at 08:32 AM

    Hello Diana,

    It looks like your mail server rejected the emails coming form JotForm as provided by the error:

    Reason(s) : smtp; 554 5.1.0 Sender denied

    You can try using noreply@formresponse.com as your email sender.

    If in case you still do not receive an email alert with using the said email above, you can try following step number 5 by contacting your email service provider and have the following IPs and domains whitelisted as provided in this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    In any case, please keep us posted.