- dmillercsAsked on July 20, 2016 at 04:04 AM
I am not receiving emails. I have followed all the instructions and cannot get it to work. I use to get them now I don't
This is a re-post of a comment on Why Am I Not Receiving Email Notifications
- JotForm SupportliyamAnswered on July 20, 2016 at 08:32 AM
It looks like your mail server rejected the emails coming form JotForm as provided by the error:Reason(s) : smtp; 554 5.1.0 Sender denied
You can try using firstname.lastname@example.org as your email sender.
If in case you still do not receive an email alert with using the said email above, you can try following step number 5 by contacting your email service provider and have the following IPs and domains whitelisted as provided in this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
In any case, please keep us posted.