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    Getting error message when setting up Paypal Pro on form?

    Asked by Hypersleep on July 20, 2016 at 05:29 AM

    I just tried making a payment to myself (to test my paypal pro donation form) using the credit care option and got this error message:

    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
     
    How do I fix it?

    Note: Ive tried a few of the suggestions in other answers to this same question including this one
    "Open your developer.paypal.com account, open applications to access your account. Click the account you are trying to upgrade to Payment Pro. Click Profileto find the option Upgrade to Pro in the dialogue box."
    But I cant seem to find where in paypal it says "upgrade to pro". Ive called paypal and they are no help to me at all

    Ive also tried this, it didnt work
    http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    Now I have just read this:

    "Unfortunately PayPal Pro is only available for US, Canada and UK.

    You can use PayPal Standard or PayPal Express, but for Express you need to have your PayPal account activated for the same - this is usually as simple as sending an email to PayPal support requesting the same and they tell you if your account is already enabled to use it or if not, that they have enabled it for you."

    Is this correct??!! and if so why doesnt it say that in JotForm's user guide, FAQ or anywhere else on JotForms website! I am in Australia and I need this set up asap can someone PLEASE HELP. Thanks

    message Via how fix paypal pro
  • Profile Image
    JotForm Support

    Answered by Charlie on July 20, 2016 at 10:28 AM

    I believe that is correct, Paypal Pro (Website Payments Pro) is only available in US, Canada and UK. You can check the product availability in this page: https://developer.paypal.com/docs/classic/howto_product_matrix/ 

    You can still use the Paypal Standard and Paypal Express if you are in Australia. But you need to have a business or premiere account. Those will still allow your users to choose if they want to pay using their Paypal account or using a credit card (this is still region specific though). 

    Paypal has a lot of products and most of the times it varies per region and country. You can learn more the difference of the standard Paypal and Paypal Pro on this guide: https://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro 

    I hope that helps and apologies for the inconvenience.

  • Profile Image

    Answered by Hypersleep on July 21, 2016 at 12:30 AM

    Thanks, but a bit late for me considering the work Ive put in not only to building the form (with a feature that I cant use) but the huge amount of time Ive spent trying to work out why it wouldnt work! but hopefully you will consider updating your user guide so that people know that paypal pro isnt available to everyone. Hopefully my experience will save someone else the time Ive wasted.

    Your reply suggests that there is no difference with paypal standard and express compared to paypal pro in allowing my clients to use their credit card on my form without having to be transferred to paypal. If that is correct (which Im pretty sure its not) then its not a major problem I can just change my form, if not I dont know why you mentioned it as its clearly no consolation to me because of course I can use paypal express and standard (I have a business account with full non profit status, ie: I pay no fees for any of their services) but if they dont offer the same feature (as mentioned) they are useless to me. 

    I just changed my form to paypal express and no it doesnt given my clients the ability to do their credit card transaction on the form (without being transferred to paypal) so thanks but apart from the first paragraph of your reply the rest was pointless.

    I hope my wasted time helps someone else....

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 21, 2016 at 02:06 AM

    We do apologize for the inconvenience. We will update the user guides so that users will know that Paypal Pro is only available in select countries. You are correct that the Paypal express does not give the clients the ability to do their credit card transaction directly on the form. Instead, the paypal express will redirect the user to Paypal page and let them do their credit card transaction there.