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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have remove my email ids from bounce list almost 2 times a week

    Asked by hifrmraj on July 20, 2016 at 05:49 AM

    Almost 2 times a week I have go to settings and remove from bounce list the following 3 email ids. 

    sbhaumik67@gmail.com

    mbbsadmission@omkarmedicom.com

    omkarmedicomglobal@gmail.com

    Plz do something to get a permanent remedy 

    Page URL:
    http://www.studymbbsinchina.in

    bounce list bounce email Week
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 20, 2016 at 10:13 AM

    Hi,

    Please try to whitelist the IP addresses of JotForm to avoid your email addresses being in our bounce list.

    - us-sub1.jotservers.com
    - us-sub2.jotservers.com
    - aws-sub1.jotservers.com
    - aws-sub2.jotservers.com
    - us-app2.jotservers.com
    - jotservers.com
    - jotmails.com
    - jotform.com
    - amazonses.com
    - email.amazonses.com
    - *.smtp-out.amazonses.com
    - jotform.co
    - secure.jotform.co
    - s3.amazonaws.com  
    - static-interlogyllc.netdna-ssl.com

     

    Please see How to Prevent Email Bouncing Related Issues for more details.