Email Notifications are not being recieved

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    moorej
    Asked on July 20, 2016 at 09:02 AM

    The email is listed, however the email notifications have not been received to the assigned person. Please advise

     

  • Profile Image
    BDAVID
    Answered on July 20, 2016 at 11:34 AM

    The recipients for your form(http://www.jotform.us/form/60804224239148) are not in bounce list, upon checking our mail logs, good delivery is shown:

    Please check spam folders and make sure to white-list our domain names as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.